Return & Refund Policy
Return & Refund Policy — GOAT Crew
At GOAT Crew, your satisfaction means everything to us.
If for any reason you’re not completely happy with your purchase, we’re here to make it right.
60-Day Money-Back Guarantee
You have 60 days from the delivery date to request a return or refund.
To qualify, your item must be unused, in its original condition, and in the original packaging.
Once approved, you’ll receive a full refund to your original payment method.
How to Request a Refund
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Contact our support team at hello@goatcrew.com with your order number and reason for the return.
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Our team will provide you with return instructions and the appropriate return address.
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Once we receive and inspect your item, your refund will be processed within 5–7 business days.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect — in that case, we’ll cover the return shipping fees in full.
Damaged or Defective Items
If you receive a damaged or faulty item, please contact us within 7 days of delivery.
We’ll quickly arrange for a replacement or issue a full refund at no extra cost.
Non-Refundable Items
Please note that the following items are non-refundable:
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Gift cards
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Promotional or giveaway items
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Discounted or clearance products (unless defective)
Delivery Responsibility
Once your order has been shipped and a tracking number provided, it becomes the customer’s responsibility to ensure successful delivery.
We are not liable for delivery issues caused by:
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Incorrect or incomplete shipping information;
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The recipient’s unavailability at the delivery address;
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Failure to collect the package from the courier within the holding period.
If a package is returned to us due to an unsuccessful delivery, we may reship the item (additional shipping costs may apply) or issue a refund excluding the original shipping fee.
Please make sure all shipping details are entered correctly and track your package regularly to avoid any issues.
Need Help?
If you have any questions about our return or refund process, contact our customer support team at:
📧 hello@goatcrew.com
We’re here to help you every step of the way.